We aim to provide our customers with a pleasant and hassle-free shopping experience. Below are the details of our return, refund, and exchange policy.
1. Return and refund conditions
All products can be returned or refunded provided they are intact, in their original packaging, and unopened.
If the order has not been delivered, it can be refunded as long as the products remain intact in their original packaging.
Returned products must be in a new condition.
Penalties may apply to refunds; conditions and amounts will remain at the discretion of NoahWilliam Pro.
2. Exchange Policy
We offer an exchange policy for products that are intact, in their original packaging, and unopened, if the delivered products do not match the order.
The exchange request must be made within 30 days of receiving the order. Penalties may apply.
3. Return Procedure
- Fill out an online form: The customer must complete a return form available on our website.
- Returning products:
- Products must be sent back to our warehouses.
- Return shipping costs are the responsibility of the customer
4. Refund
Refunds are made to the card used for payment.
A partial refund will be issued, excluding initial processing and shipping costs.
The refund will be processed after the products are returned and their condition verified. The timeline may vary depending on the processing time of financial institutions.
Penalties may apply depending on the institution.
5. Customer Communication
At each step of the return or refund process, the customer will receive a confirmation email to stay informed of the progress.
The customer may contact our customer service team; please refer to the Contact section for more information.
We are committed to providing transparent and efficient service. If you have additional questions, do not hesitate to contact our customer service team.